Terms of service

Last updated: August 12, 2026

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "your") and S&S Pet Fam ("S&S Pet Fam," "we," "us," or "our"), governing your access to and use of the online store located at [www.yourdomain.com] and all related webpages, content, features, tools, products, and services (collectively, the "Services").

By accessing or using the Services, placing an order, creating an account, or clicking "I agree" or any similar button, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Services or place an order.

We reserve the right to update or modify these Terms at any time by posting the revised version on the Services and updating the "Last updated" date. Your continued use of the Services after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

2. Eligibility

By using the Services, you represent and warrant that you are at least 18 years of age (or the age of majority in your jurisdiction, whichever is greater), that you have the legal capacity to enter into a binding agreement, and that your use of the Services does not violate any applicable law or regulation. If you are using the Services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

3. Account Registration

You may be required or invited to create an account to access certain features of the Services. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately at sparksshopify@gmail.com if you become aware of any unauthorised use of your account.

We reserve the right to suspend or terminate your account at any time, with or without notice, if we reasonably believe that you have violated these Terms, engaged in fraudulent or abusive activity, or if required by law.

4. Products and Product Descriptions

We sell pet automatic feeders and related accessories through the Services. We make reasonable efforts to display our products accurately, including descriptions, images, specifications, and pricing. However, we do not guarantee that product descriptions, images, colours, dimensions, or other content on the Services are accurate, complete, reliable, current, or error-free.

Colour and appearance. The actual colour and appearance of products may vary from what is displayed on your screen due to differences in monitor settings, screen resolution, lighting, and photography. Such variations do not constitute a defect or grounds for return.

Electronic product notice. Our automatic pet feeders are electronic devices. Before purchasing, please verify that the product specifications (including voltage, plug type, and power requirements) are compatible with your local electrical standards. We are not responsible for any damage, malfunction, or safety issue arising from the use of a product with incompatible electrical systems, adapters, or power sources, or from use that does not comply with the product instructions.

Not a substitute for supervision. Our products are designed to assist with pet feeding and are not a substitute for responsible pet care, supervision, or veterinary advice. We are not liable for any injury, illness, or harm to your pet or any person arising from the use or misuse of our products.

5. Pricing and Payment

All prices displayed on the Services are in United States Dollars (USD) unless otherwise indicated. Prices are subject to change at any time without prior notice, but changes will not affect orders that have already been confirmed.

Shipping costs, if applicable, will be calculated and displayed at checkout before you complete your purchase. You are responsible for any applicable customs duties, import taxes, brokerage fees, and other charges imposed by the customs or tax authorities in your destination country. These charges are not included in the product price or shipping cost and are your sole responsibility.

Payment is processed by third-party payment processors, including PayPal. By placing an order, you agree to pay the total amount displayed at checkout, including product price, shipping (if applicable), and any applicable taxes. We do not collect or store your full payment card details. All payment information is processed directly by the payment processor under its own privacy policy and security standards.

Price errors. Despite our best efforts, products on the Services may occasionally be listed at an incorrect price or with incorrect information. We reserve the right to correct any errors and to cancel or refuse any order placed at an incorrect price, even after you have received an order confirmation. If your order is cancelled due to a pricing error, we will issue a full refund to your original payment method.

6. Orders and Order Acceptance

Placing an order through the Services constitutes an offer to purchase. An order is not accepted, and no binding contract is formed, until we send you an order confirmation email or ship the product, whichever occurs first. We reserve the right to accept or decline any order, in whole or in part, for any reason, including but not limited to product availability, errors in product or pricing information, suspected fraud, or violations of these Terms.

We may also limit or cancel quantities purchased per person, per household, or per order. If we cancel or modify an order after payment has been taken, we will notify you and issue a refund for the cancelled portion.

7. Shipping and Delivery

We ship to the United States and select international destinations from our global fulfilment centres. Estimated delivery times are 7–15 business days from the date of order confirmation, depending on your location, shipping method selected, and customs processing times. Business days exclude weekends and public holidays.

Estimated delivery times are not guaranteed. Delivery may be delayed due to factors beyond our control, including but not limited to customs clearance, local postal service delays, weather events, natural disasters, pandemics, carrier issues, government actions, or force majeure events. We are not responsible for any losses, costs, or damages caused by shipping delays.

Risk of loss. Title to and risk of loss for products passes to you upon delivery of the products to the carrier at our fulfilment centre. We are not responsible for any loss, damage, or theft of products after they have been delivered to the carrier, except to the extent caused by our gross negligence. If a package is marked as delivered by the carrier but you claim not to have received it, we will cooperate with you in filing a claim with the carrier, but we are not obligated to replace the product or issue a refund.

Customs and import duties. International shipments may be subject to customs duties, import taxes, and fees levied by the destination country. These charges are your sole responsibility and are not included in the product price or shipping charges. We have no control over these charges and cannot predict their amount. We are not responsible for any delays caused by customs clearance procedures.

Shipping address. You are responsible for providing a complete and accurate shipping address. We are not responsible for orders shipped to an incorrect or incomplete address provided by you. If a package is returned to us due to an incorrect address, you will be responsible for any reshipping costs.

8. Order Cancellation

You may cancel an order within one (1) hour of placing it, provided that the order has not yet been processed or shipped. To cancel, please contact us immediately at sparksshopify@gmail.com with your order number. If your cancellation request is received and confirmed before the order is processed, we will cancel the order and issue a full refund to your original payment method.

After the one-hour cancellation window has closed, or once the order has been processed or shipped, cancellations are no longer available. You may instead initiate a return after receiving the product in accordance with Section 9.

9. Returns and Refunds

Return window. You may request a return within thirty (30) days of the date the product was delivered to you, subject to the conditions below.

Return conditions. To be eligible for a return, the product must meet all of the following conditions:

— The product must be unused, unassembled (if applicable), and in its original condition;
— The product must be in its original packaging, including all accessories, manuals, and components;
— You must provide proof of purchase (order confirmation email or order number); and
— The return must be authorised by us in advance — please contact us at sparksshopify@gmail.com to initiate a return and receive a Return Merchandise Authorisation (RMA) number before shipping anything back. Returns sent without prior authorisation may be refused.

Non-returnable items. The following items cannot be returned:

— Products that have been used, installed, assembled, or show signs of wear;
— Products that have been damaged due to misuse, neglect, accident, or modification;
— Products with missing parts, accessories, or original packaging;
— Products returned after the 30-day return window has expired; and
— Products purchased during a final sale or clearance event explicitly marked as non-returnable at the time of purchase.

Return shipping costs. You are responsible for all return shipping costs. We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for returns that are lost or damaged in transit. We do not provide prepaid return labels.

Restocking fee. A restocking fee of ten percent (10%) of the product price will be deducted from your refund. This fee covers inspection, repackaging, and administrative costs.

Refund processing. Once we receive and inspect the returned product, we will notify you by email of the approval or rejection of your refund. If approved, your refund (minus the restocking fee and original shipping charges, which are non-refundable) will be processed to your original payment method within ten (10) business days. Please note that your bank or payment provider may take additional time to post the refund to your account.

Damaged or defective products. If you receive a product that is damaged during shipping or is defective on arrival, please contact us at sparksshopify@gmail.com within seven (7) days of delivery with photographs and a description of the damage or defect. If we confirm that the product is damaged or defective, we will, at our sole discretion, either send you a replacement at no additional cost or issue a full refund (including original shipping charges). In the case of confirmed damage or defect, the restocking fee will not apply, and we will provide a prepaid return label or waive the return shipping requirement at our discretion.

Exchanges. We do not offer direct exchanges at this time. If you wish to exchange a product, please return the original product under this Section and place a new order.

10. Product Warranty

We warrant that our products will be free from material defects in materials and workmanship under normal use for a period of thirty (30) days from the date of delivery ("Warranty Period").

What is covered. During the Warranty Period, if a product is found to be defective due to a manufacturing or material defect under normal use, we will, at our sole discretion, repair the product, replace it with an identical or comparable product, or issue a refund of the purchase price.

What is not covered. This warranty does not cover:

— Damage resulting from accident, misuse, abuse, neglect, improper installation, or failure to follow product instructions;
— Normal wear and tear, including cosmetic damage (scratches, dents, fading);
— Damage caused by power surges, use with incompatible electrical systems or adapters, or exposure to extreme temperatures, moisture, or liquids;
— Damage caused by unauthorised modification, repair, or disassembly;
— Damage caused by pets chewing on, knocking over, or otherwise physically interacting with the product beyond its intended use; and
— Consumable parts (if any) that are designed to be replaced during the normal life of the product.

How to make a warranty claim. To make a warranty claim, please contact us at sparksshopify@gmail.com within the Warranty Period with your order number, a description of the defect, and photographs or a video showing the issue. We will assess the claim and respond within seven (7) business days.

THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY WE PROVIDE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of implied warranties, so these exclusions may not apply to you. In that case, any implied warranties are limited in duration to the Warranty Period.

11. Intellectual Property

All content on the Services — including but not limited to text, graphics, logos, images, product photographs, videos, page layout, software, and the overall design and "look and feel" of the Services (collectively, "Content") — is the property of S&S Pet Fam or our licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, download, store, transmit, or otherwise use any Content from the Services for commercial purposes without our prior written consent. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for personal, non-commercial shopping purposes only.

All trademarks, service marks, trade names, and logos displayed on the Services are the property of their respective owners. Nothing on the Services should be construed as granting any licence or right to use any trademark without the prior written permission of its owner.

12. User Conduct

You agree not to use the Services for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Services. Without limitation, you agree not to:

— Place fraudulent orders or provide false or misleading information;
— Use automated tools (bots, scrapers, crawlers) to access or extract data from the Services;
— Attempt to gain unauthorised access to any part of the Services, other accounts, or our systems;
— Interfere with or disrupt the integrity or performance of the Services;
— Harass, threaten, or abuse our staff or other users;
— Use the Services to distribute spam, malware, or other harmful content;
— Resell our products for commercial purposes without our prior written consent; or
— Violate any applicable law or regulation.

We reserve the right to refuse service, cancel orders, suspend or terminate accounts, and take any other action we deem necessary to protect the Services, our business, and our customers.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, S&S PET FAM, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, USE, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES OR ANY PRODUCT PURCHASED THROUGH THE SERVICES, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS, THE SERVICES, OR ANY PRODUCT PURCHASED THROUGH THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO US FOR THE SPECIFIC PRODUCT THAT GIVES RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

14. Disclaimer of Warranties

EXCEPT FOR THE EXPRESS LIMITED WARRANTY SET FORTH IN SECTION 10, THE SERVICES AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT.

We do not warrant that the Services will be uninterrupted, secure, error-free, or free of viruses or other harmful components, or that any defects will be corrected. We do not warrant that the results obtained from the use of the Services or any product will be accurate or reliable.

15. Indemnification

You agree to indemnify, defend, and hold harmless S&S Pet Fam, its owners, officers, employees, agents, suppliers, and service providers from and against any claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Services; (b) your breach of these Terms; (c) your violation of any applicable law; (d) your misuse of any product purchased through the Services; (e) any dispute between you and a third party; or (f) any content you submit to the Services, including reviews.

16. Dispute Resolution — Binding Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

(a) Agreement to arbitrate. You and S&S Pet Fam agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or any product purchased through the Services (collectively, "Disputes") will be resolved exclusively through binding individual arbitration rather than in court, except that either party may bring individual claims in small claims court if the claims qualify.

(b) Informal resolution first. Before initiating arbitration, you agree to first contact us at sparksshopify@gmail.com with a written description of the Dispute, including your name, order number, and the relief sought. We will attempt to resolve the Dispute informally within thirty (30) days. If the Dispute is not resolved within that period, either party may initiate arbitration.

(c) Arbitration rules. Arbitration will be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, as modified by this Section. The arbitration will be conducted in the English language. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

(d) Arbitration fees. For claims of USD 10,000 or less, we will reimburse your AAA filing fees and will not seek recovery of our arbitration costs unless the arbitrator determines your claim is frivolous. For claims exceeding USD 10,000, the AAA's fee schedule will apply.

(e) CLASS ACTION WAIVER. YOU AND S&S PET FAM AGREE THAT EACH PARTY MAY BRING DISPUTES ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

(f) Exceptions. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

(g) Opt-out. You may opt out of this arbitration agreement by sending written notice to sparksshopify@gmail.com within thirty (30) days of your first use of the Services or your first purchase, whichever is earlier. The notice must include your full name, email address, and a clear statement that you wish to opt out of binding arbitration. If you opt out, you and we retain the right to litigate Disputes in court.

(h) Severability of arbitration clause. If any part of this Section 16 is found to be unenforceable, the remainder of this Section will remain in full force and effect, except that if the class action waiver in Section 16(e) is found to be unenforceable, then this entire Section 16 will be null and void.

17. Governing Law and Jurisdiction

These Terms and any Dispute will be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict-of-law principles. To the extent that litigation is permitted under these Terms (including where the arbitration clause does not apply or has been opted out of), you agree to submit to the exclusive personal jurisdiction of the federal and state courts located in the State of Delaware.

Nothing in these Terms limits the applicability of any mandatory consumer protection law in your jurisdiction that cannot be waived or overridden by contract.

18. Force Majeure

We shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, riots, epidemics, pandemics, government orders, embargoes, sanctions, labour disputes, carrier disruptions, postal delays, power outages, internet or telecommunications failures, cyberattacks, customs delays, and shortages of materials or components. If a force majeure event persists for more than sixty (60) days, either party may terminate the affected order upon written notice, and we will issue a refund for any products not yet delivered.

19. Third-Party Services

The Services may contain links to third-party websites and services, including but not limited to payment processors, shipping carriers, and social media platforms. These third-party services are not under our control, and we are not responsible for their content, privacy practices, or terms. Your use of any third-party service is at your own risk and subject to that third party's terms and conditions.

20. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and S&S Pet Fam with respect to your use of the Services and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and us.

21. Severability

If any provision of these Terms is found by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect.

22. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of S&S Pet Fam to be effective.

23. Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign or transfer these Terms, in whole or in part, without restriction and without notice to you, including in connection with a merger, acquisition, or sale of assets.

24. Contact Us

If you have any questions about these Terms, please contact us:

S&S Pet Fam
Email: sparksshopify@gmail.com
Postal address: BO1-A-09, Menara 2, KL Eco City, 3, Jln Bangsar, 59200 Kuala Lumpur, Malaysia