Contact information

We would love to hear from you. Whether you have a question about your order, a product enquiry, or need assistance with a return, our team is here to help.

How to Reach Us

Email (Preferred)
sparksshopify@gmail.com
For the fastest response, please include your order number in the subject line.

Postal Address
S&S Pet Fam
BO1-A-09, Menara 2, KL Eco City,
3, Jln Bangsar,
59200 Kuala Lumpur, Malaysia

Response Times

We aim to respond to all enquiries within seven (7) business days. Business days are Monday through Friday, excluding public holidays. During peak seasons or promotional events, response times may be slightly longer.

Before You Contact Us

Many common questions are answered in our store policies. You may find what you need in:

— Shipping Policy — processing times, tracking, customs, and delivery estimates
— Return and Refund Policy — how to return, refund timelines, and eligibility
— Privacy Policy — how we handle your data and your privacy rights
— Terms of Service — product warranty, order acceptance, and dispute resolution

Privacy Requests

To exercise your privacy rights (access, deletion, correction, or opt-out), please email us at sparksshopify@gmail.com with the subject line "Privacy Request" and include your name, email address, and order number(s). For more details, please see our Privacy Policy.